FAQs

a) How do I pick the right size?

We strongly recommend you to have your measurements taken by a professional seamstress /dressmaker to ensure the accurate measurement before buying any dress online. We have provided pictures to show you how to measure. If you want the dress to be custom-made, please offer the exact measurements. If you need a standard size dress, please refer to our standard size chart to choose the right size.

b) Is my purchase secure over the internet?

Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase through your credit card.

c) Can I return the dress if I don't like it?

If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please do choose the right style you want before ordering. If your don't like the dress because you are confident that the dress has quality problem, please feel free to concate our customer service. We are committed to offer the highest service!

d)I'm in a real hurry, how do I get my dress faster?

If you need your dress urgently, rush order is available so that you can get the product in time, But we strongly suggest you to contact us before place order, to avoid in-excitable order.

e) How long will it take to get my dress?

As all orders must be processed before they can be shipped, The Total Delivery time is split into two parts: Normally, for wedding dresses the processing time is 10-15 working days and and the shipping time is 3-7 working days. You will get your dresses in 22-25 working days. For prom dresses, processing time is 8-12 working days and shipping time is also 3-5 working days. You will get your dresses in 11 -17 working days. But we strongly advise you to place order at least a month before your event! Please kindly notice, the processing time may be extended during the peak seasons which you could check the detailed purchase information at each dress ending page!

f) Are the dresses the same as the samples shown in the images?

Yes, we’re always trying to ensure the images to show the actual look. However, a slight chromatic aberration is allowed due to the different display resolutions. We hope you can understand. Moreover, please NOTICE that the style of the Closure and Train may differ from the sample according to your choice, and the handmade details such as hand-pleating may not be exactly the same as the picture because of its irregularity. However, the fabric and material will be the same as what you can see on the webpages.